Dear Saturn Customer:
When you purchased your Saturn vehicle you placed a great deal of trust in Saturn and General Motors. It's a bond we take very seriously and we want to assure you that we will continue to do our best to provide you with the great customer service you have come to expect for as long as you own your vehicle.
Unfortunately, Saturn of Lancaster at Route 72 & Route 283 is no longer an authorized retailer for Saturn, so we have developed a partnership with Faulkner Chevrolet, located at Route 30 & Rohrerstown Road. They are now a Saturn Authorized Service Provider and have trained technicians and parts on hand to provide warranty and other care for your Saturn vehicle. Rest assured that our commitment to you at GM has not changed, and there is no change in your warranty protection. We understand that your vehicle represents an important investment and the team at Faulkner Chevrolet is committed to making your service and maintenance needs a priority.
If you have any questions, please call our Customer Care Center at 800 553 6000 and speak to a representative or send us your questions at
cac@saturn.com. Our representatives will be happy to assist you. Also, please let us know about your experience after you get a chance to visit Faulkner Chevrolet. Our goal is to make sure the transition to your new Saturn Authorized Service Provider goes as smoothly as possible for you.
Again, our sincerest apologies for any inconvenience this may cause and we thank you for your loyalty to Saturn. That said, we think you will be pleased with the level of quality service and sales you will receive from Faulkner Chevrolet.
Sincerely, Your Saturn Customer Care Team
Robin Sutton
Tom Folger
